Missing Carriage Return/Line Feed In Correspondence Emails
(Doc ID 2341782.1)
Last updated on JULY 02, 2020
Applies to:
PeopleSoft Enterprise CRM Support - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
On : CRM 9.1, Bundle 16 version, Correspondence Management
ACTUAL BEHAVIOR
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Page breaks are not passed from the term after tools upgrade.
EXPECTED BEHAVIOR
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Page breaks should be passed as it is, with out any change.
STEPS
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The issue can be reproduced at will with the following steps:
1. Open an existing Case -> Click on Notification
2. Apply a template which is using term "Case Description"
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |