Missing Carriage Return/Line Feed In Correspondence Emails

(Doc ID 2341782.1)

Last updated on DECEMBER 20, 2017

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : CRM 9.1, Bundle 16 version, Correspondence Management

ACTUAL BEHAVIOR
---------------
Page breaks are not passed from the term after tools upgrade.

EXPECTED BEHAVIOR
-----------------------
Page breaks should be passed as it is, with out any change.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open an existing Case -> Click on Notification
2. Apply a template which is using term "Case Description"




Cause

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