EMM: Cannot View MY SERVICE REQUEST Fluid Page

(Doc ID 2342650.1)

Last updated on DECEMBER 22, 2017

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Service Request Created via the Self-service Service Request without required asset field causes following PeopleCode error when pulled up in Fluid:
 
 SetCursorPos page WM_WORK_REQUEST not found in component. (2,210) WM_WR.Controllers.WRHandler.OnExecute  Name:EditAssetField  PCPC:30531 Statement:446

Error Message
----------------------
Class Row method GetRecord record WM_WO_INCSR_WRK is invalid.

Steps
--------------
This error can be replicated by performing the following steps:

1) Set asset tag number as required on a bottom node of the problem tree.
2) Create a Service Request via the Employee Self-Service Service Request.
3) In the Service Request select each level until you reach the bottom node.  
4) Leave the Tag Number blank and Submit the Service Request.  
5) The error is displayed.

Business Impact
------------------------
The Service Request cannot be worked in Fluid.

Cause

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