Life Events: How To Set Life Event To Completed If Employee Does Not Finish All Steps (Doc ID 2343818.1)

Last updated on JULY 07, 2020

Applies to:

Symptoms

Employee Life Events (LE) can be left 'stranded' if the employee stops work on the LE before the LE is complete

REPLICATION STEPS
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1. Employee starts a Life Event in employee self-service
2. Employee enters new dependent and document upload and dependent elections
3. Employee STOPS their work on the Life Event, so the LE is in progress
4. Benefits Administrator wants to identify and complete the LE quickly, rather than having to do querying and possibly manual processing.

Cause

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