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E-PORTAL: When Checking "Request Desktop Site" On Android Phone, HomePage Defaults to Classic Not Fluid. (Doc ID 2344713.1)

Last updated on FEBRUARY 06, 2019

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Homepages and Tabs

ACTUAL BEHAVIOR
---------------
Using Android mobile device and choosing " Request Desktop Site" redirects the user to the classic homepage.

EXPECTED BEHAVIOR
-----------------------
For all mobile devices when choosing " Request Desktop Site" should direct user to default Fluid when environment has been set to use Fluid only.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using a Android device login to Peoplesoft
2. choose the option to " Request Desktop Site"
3. Classic home is displayed unlike iOS devices when " Request Desktop Site" Fluid default page is displayed as configured for Fluid.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate to proper Fluid Homepage.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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