EEX 9.2: Pushback / Sendback Travel Authorization Does Not Show Approver Comments In Fluid

(Doc ID 2344857.1)

Last updated on JANUARY 02, 2018

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Pushback/Sendback Travel Authorization in Fluid does not show approver comments to the employee

Steps
1. Create a travel auth and submit it for approval.
2. Approver sends it back to the submitter.
3. Submitter checks pending Travel Authorizations (TA).

Actual Behavior
TA is back in the employee’s queue. However, it is in Pending queue with no Comments visible from the Approver. The employee has no way of knowing why the Travel Authorization was returned for changes.

Expected Behavior
Sendtback TAs should be categorized under returned category like it is done for Expense Reports with approver comments.


To gather more information concerning this scenario and its related problem, refer to the available Replication Steps containing the complete configuration and the replication steps necessary to reproduce the issue.

Cause

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