E-CLOUD: Shift Of PeopleTools 8.55 Source Database Fails With Error On PeopleTools Client Provisioning "PTCDPK-42001: toolsclientconfig:Visual Studio DLL psvccrt_debug.msi installation failed"

(Doc ID 2346817.1)

Last updated on JANUARY 11, 2018

Applies to:

PeopleSoft Cloud Manager - Version 05 and later
Information in this document applies to any platform.

Symptoms

On : 05 version, PeopleSoft Cloud Manager

ACTUAL BEHAVIOR
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When attempting to lift and shift a PeopleTools 8.55 source database, the shift operation succeeds when the target release specified is 8.56 but fails on provisioning the PeopleTools client when the target release specified is 8.55


EXPECTED BEHAVIOR
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Cloud Manager should be able to lift and shift a PeopleTools 8.55 database without requiring to change the Tools version of the shifted database to 8.56

STEPS
-----------------------

The issue can be reproduced at will with the following steps:

1. Lift a PeopleTools 8.55 source database using Cloud Manager

2. Try to shift the database using Cloud Manager; specify the target PeopleTools release for the shifted database to be 8.55

3. Attempt Step 2, but specify the target Tools release to be 8.56

4. Observe that Step 2 will fail but Step 3 will succeed



Cause

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