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EAR9.2: Currency Code On AR Customer Conversations (Doc ID 2347654.1)

Last updated on JANUARY 11, 2018

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When going to View/ Update Conversations page, Currency Codes are not displayed according to "Effective Date" and "Status" fields, as the prompt view is not displaying the most effective dated row.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Go to Accounts Receivable/ Customer Interactions/ Conversations/View/Update Conversations page and click on Add a New Value;
  2. Upon clicking the currency prompt, check that Currency Code of AED is displayed - expected as the Currency Code AED status is currently Active;
  3. Go to the Currency Code configuration page, search for the Currency Code AED, click Correct History, set the Status of Inactive and Save;
  4. Go once again to View/Update Conversations and click Add a New Value;
  5. Upon clicking the currency prompt, the Currency Code of AED is not displayed- again expected behavior as the Currency Code AED is currently Inactive;
  6. Go once again to the Currency Code configuration page, search for the Currency Code AED, click Correct History, set the Status back to Active and Save;
  7. Click the Add sign to add a new effective dated row with an Effective Date greater than the existing "Active" row, set the Status to Inactive and Save;
  8. Go back to View/Update Conversations page and click Add a New Value;
  9. Upon clicking the currency prompt, the Currency Code of AED is displayed - unexpected behavior, as the most recently effective dated row for the Currency Code AED is currently Inactive.

Cause

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In this Document
Symptoms
Cause
Solution
References


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