EAR9.2: Add Including Current Items Option To The Dunning Process (Doc ID 2349093.1)

Last updated on JANUARY 16, 2018

Applies to:

Symptoms

When using AR_DUNNING program, dunning process was not including current items.

STEPS
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The issue can be reproduced at will with the following steps:

1. Go to Set Up Financials/ Supply Chain/ Product Related/ Receivables/ Credit/ Collections/ Dunning Methods - use Dunning ID as DUN1 - Under Dunning ID tab-  Exclude Current Items field must be checked and Dunning Method is selected as Dunning by Days (or Dunning by Level);
2. Go to Financials/ Supply Chain/ Product Related/ Receivables/ Credit/ Collections/ Dunning Methods - Dunning Level tab - Start Day field cannot be selected as (-1)
3. Go to Customer/ Customer Information/ General Information - for the used customer id select under Correspondence Options tab - Dunning ID as DUN1;
4. Go to Accounts Receivable/ Pending Items/ Online Items/ Group Entry page and create 2 new items - Item 1: US008-CURRENT (due in 30 days, -30), Acct DT: Oct 27,2017, Due DT: Nov 27,2017; Item 1: US008-DUE (due 10 days ago, 10), Acct DT: Oct 17 ,2017, Due DT: Oct 17,2017;
5. Go to Accounts Receivable/ Customer Interactions/ Dunning Letter/ Extract Dunning Letter Info - run Dunning for all levels- DUNNINGA job (message log for Application Engine AR_Dunning - shows process runs with success);
6. Go to Accounts Receivable/ Customer Interactions/ Dunning Letters/ Preview Letter;
7. Go to Accounts Receivable/ Customer Interactions/ Dunning Letters/ History of Letters.

Cause