EAR9.2: AR Payment Worksheet - No Response After Saving

(Doc ID 2349115.1)

Last updated on JANUARY 22, 2018

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Upon building worksheet, selecting the items and then clicking on Worksheet Action, when clicking "yes" at the warning message that comes ""Do you want to save your changes? Click "Yes" to go back and save, or "No" to discard your changes", then save, but it takes long time to save and page is stuck in saving.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Go to Accounts Receivable/ Payments/ Online Payments/ Regular Deposit - create a new deposit, fill in bank information, amount ,customer id ,then save;
  2. Go to Accounts Receivable/ Payments/ Apply Payments/ Create Worksheet- build worksheet, enter worksheet page, then click build.
  3. After worksheet build ,selected the items ,then click worksheet action, will get warning message - if clicked YES and then save , it will takes long time to save and stuck in saving.

Cause

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