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Error (2,822) When Modifying Phone Numbers on Contact Details Page (Doc ID 2349237.1)

Last updated on JUNE 22, 2022

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.


Users are sporadically receiving the below error when changing, adding or deleting their phone numbers on Personal Details > Contact Details.

Error calling method GetPropertyByName on an ApiObject of class CI_PERSONAL_DATA: API error code 1. (2,822) HR_CIPUSH.ciHelper.OnExecute Name:FindCollection PCPC:36555 Statement:762
Called from:HR_CIPUSH.ciHelper.OnExecute Name:ciUpdateRowset Statement:174
Called from:HR_CIPUSH.ciHelper.OnExecute Name:ciUpdateRow Statement:200
Called from:HR_FL.ESS.ContactDetails.OnExecute Name:CallCI Statement:692
Called from:HR_FL.ESS.ContactDetails.OnExecute Name:SavePhoneDetails Statement:503
Called from:HR_FL.ESS.ContactDetails.OnExecute Name:SaveRow Statement:478

The issue can be reproduced at will with the following steps:
1. From Fluid Employee Self Service Homepage, select the Personal Details tile
2. Go to Contact Details and drill into Main Phone Number
3. Change number and click Save
4. Note above error is received.




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