AR Item Mass Change Count & Update Inconsistancies

Last updated on JANUARY 23, 2018

Applies to:

Symptoms

ACTUAL BEHAVIOR
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AR Item Mass change issues

When working with AR Item Mass change and it was noted that results are different when "Count Only" is selected and when it's not. This occurs when the following options are selected:

1- "Unposted AR Items" and "Count only"
2- "PeopleSoft Billing" and "Count Only"

EXPECTED BEHAVIOR
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Count Only results in the same number as there are records updated.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate Main > Accounts Receivable > Customer Accounts > Item Information > Mass Change Process
2. Enter Run Control ID
3. Enter Business Unit & Customer
4. Check Payment Terms and select a value for From & To
5. Unposted AR Items & Count Only
6. Run & Process Monitor until Success; then check Message Log for #'s
7. Go back to Mass Change Process
8. Uncheck Count Only
9. Repeat 6-7
10. Repeat entire activity, replacing Unposted AR Items with PeopleSoft Billing

Changes

Cause