My Oracle Support Banner

Dependent/Beneficiary National ID is Blank When Entered Through Employee Self Service (Doc ID 2352704.1)

Last updated on FEBRUARY 01, 2019

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When Employees add a new dependent or beneficiary through ESS, the National ID being entered and saves correctly, but when you query PS_DEP_BENEF_NID record, the NATIONAL_ID field is blank for that dependent

EXPECTED BEHAVIOR
-----------------------
The PS_DEP_BENEF_NID record should be updated with the new dependent National ID.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter a new dependent/beneficiary with a Social Security Number (Navigation: Benefits > Employee/Dependent Information > Update Dependent/Beneficiary).

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.