Dependent/Beneficiary National ID is Blank When Entered Through Employee Self Service

(Doc ID 2352704.1)

Last updated on APRIL 25, 2018

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When Employees add a new dependent or beneficiary through ESS, the National ID being entered and saves correctly, but when you query PS_DEP_BENEF_NID record, the NATIONAL_ID field is blank for that dependent

EXPECTED BEHAVIOR
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The PS_DEP_BENEF_NID record should be updated with the new dependent National ID.

STEPS
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The issue can be reproduced at will with the following steps:
1. Enter a new dependent/beneficiary with a Social Security Number (Navigation: Benefits > Employee/Dependent Information > Update Dependent/Beneficiary).

Changes

 

Cause

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