Dependent/Beneficiary National ID is Blank When Entered Through Employee Self Service
(Doc ID 2352704.1)
Last updated on FEBRUARY 04, 2025
Applies to:
PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When Employees add a new dependent or beneficiary through ESS, the National ID being entered and saves correctly, but when you query PS_DEP_BENEF_NID record, the NATIONAL_ID field is blank for that dependent
EXPECTED BEHAVIOR
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The PS_DEP_BENEF_NID record should be updated with the new dependent National ID.
STEPS
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The issue can be reproduced at will with the following steps:
1. Enter a new dependent/beneficiary with a Social Security Number (Navigation: Benefits > Employee/Dependent Information > Update Dependent/Beneficiary).
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |