E-PORTAL: Portal Access Via 'Proxy' Gives 'Function 'onReadyState' Error: Unable to get undefined or null reference'

(Doc ID 2353769.1)

Last updated on JANUARY 30, 2018

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, My Links

When attempting to navigate to my favorites ,
the following error occurs.

ERROR
-----------------------
Function 'onReadyState' Error: Unable to get undefined or null reference


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer login to Portal HUB classic view homepage
2. Top left corner "My Favorites" drop down click on any link
3. Pop-up error Function 'onReadyState' Error: Unable to get undefined or null reference

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate properly in Portal HUB.

Cause

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