Erroneous 'Department Consent Required to Drop from Class specified in 'Drop if Enroll Option' (14640,219)' Error When Enrolling from Wait List (Doc ID 2353796.1)

Last updated on NOVEMBER 23, 2019

Applies to:

Symptoms

ISSUE STATEMENT
---------------
The Enrollment Request generated by the WaitList process is issuing an invalid error message when the request includes a class to be dropped under Drop If Enroll and the waitlisted class has a drop consent.

ACTUAL BEHAVIOR
---------------
The enrollment engine returns "Department Consent Required to Drop from Class specified in 'Drop if Enroll Option' (14640,219)"
 
EXPECTED BEHAVIOR
---------------
Expect the waitlist process to successfully enroll the student if the student meets all the criteria and drop from the class specified in drop if enroll.
 
STEPS
---------------
The issue can be reproduced with the following steps:
1. Enroll a student in a class
2. Put the student on a waitlist for a class that requires a Drop Consent and enter the first class in Drop if Enroll option
3. Increase the class capacity and run the waitlist process
4. Notice the student is not enrolled in the class and the error message indicates that a department consent is required to drop.
 

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.