My Oracle Support Banner

E-MCF: Emails With No Attachments Are Created As Attachments (Doc ID 2353823.1)

Last updated on JANUARY 26, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Sample Environment:
-------------
Tools 8.55.19 ( upgraded from 8.55.17)
CRM 9.2 Image 10 or 11.  

Issue:
------------
When email with no attachment is loaded, the email body/content is processed as an attachment.   i.e an attachment is created.

Expected behaviour:
-------------------------------------
For the emails without attachments, the content of the mail would be visible as inline email body via Main Menu -> Correspondence - Search Inbound email - > Email tab. ( in the email message viewer )

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.