Index Is Not In Range 1 To 7 Errors In Fluid Application Activity Guide

(Doc ID 2354554.1)

Last updated on JANUARY 29, 2018

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On :  9.2 version, Other Issue with Candidate Gateway

Index is not in range 1 to 7 Errors in Fluid Application Activity Guide  

These errors occur only in specific situations.


1. The first error occurs when the applicant is in the second to last step of the application activity guide and clicks Next.  The page is not yet fully loaded.  Here it looks like the page has been loaded - the body of the page for the final step has loaded but the Title has not changed to the last step and the button that says 'Next' has not yet changed to 'Submit'.  For this split second, the applicant will click on the 'Next' button again and this error will appear when the title and the Submit button finally appear.


2. The second error occurs similarly when you are on the second step in the application activity guide and clicks Previous.  The page is not yet fully loaded here.  It looks like the page has been loaded to the first step of the activity guide, but the title has not changed and the previous button is still there.  For this second, the applicant clicks on the previous button.

ERROR
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Applicants are receiving on-screen errors in any browser:

Fetching array element 8: index is not in range 1 to 7.  
HRS_CANDIDATE_MANAGER.CMP_CAND_EXP.UI.FluidPageLayout.OnExecute Name: ActivityGuideStepFieldEdit PCPC: 20976 Statement: 415
Called from: HRS_CANDIDATE_MANAGER.CMP_CAND_EXP.UI.FluidPageLayout.OnExecute Name: ActivityGuideNextFieldEdit Statement: 400
Called from: HRS_CG_APPLY_FL.GBL.HRS_FL_WRK.PTGP_NEXT_PB.FieldEdit Statement: 1
While fetching the value of an array element, the index was not within the length of the array.

Fetching array element 0: index is not in range 1 to 7.  
HRS_CANDIDATE_MANAGER.CMP_CAND_EXP.UI.FluidPageLayout.OnExecute Name: ActivityGuideStepFieldEdit PCPC: 20976 Statement: 415
Called from: HRS_CANDIDATE_MANAGER.CMP_CAND_EXP.UI.FluidPageLayout.OnExecute Name: ActivityGuidePreviousFieldEdit Statement: 394
Called from: HRS_CG_APPLY_FL.GBL.HRS_FL_WRK.PTGP_PREVIOUS_PB.FieldEdit Statement: 1
While fetching the value of an array element, the index was not within the length of the array.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Navigate to Careers, login using Applicant USERID and Password
2. Apply for a Job, complete the information in the steps by using the Next button
3. Going through the Activity Guide it is very slow, when the user clicks on the Previous before the page is finished loading and then
4. The user then Clicks on Next which causes the error


Cause

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