PUM: Your License Code Does Not Permit Access To Higher Education Case Page (17831,129)

(Doc ID 2355401.1)

Last updated on JANUARY 31, 2018

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 and later
Information in this document applies to any platform.


On : 9.2 version, Other

When attempting to click on Analyst Service Center --> Search Cases,
the following error occurs.

Your license code does not permit access to Higher Education Case Page (17831,129)

The license code that was specified when you installed your PeopleSoft application(s) is not valid for the object you are attempting to open. You may need to license an additional application, and/or update your license code, in order to access this object.

The issue can be reproduced at will with the following steps:
1. Navigate to "Analyst Service Center" -> Click on "Search Cases"


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