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EAP 9.2: After A Patch Update Or Systems Maintenance, Users Start Receiving 'The requested URL was rejected' Error Message At Certain FSCM Application Pages (Doc ID 2355904.1)

Last updated on JANUARY 31, 2018

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

After a systems upgrade, and FSCM 9.2 Image implementation, Functional Users start reporting Error Messages when trying to access certain Application pages, or perform actions in them.

An example would be when trying to take action in the Delete Voucher component. The system states the URL was rejected, and mentions a Support ID value, that changes each time such Error Message gets received by another User, or Page.

REPLICATION STEPS:

The below is an example in Accounts Payable module. However, this has been reported in several delivered pages from different FSCM modules.

     1.- Upgrade an existing FSCM 9.2 environment up to Image #25
     2.- Log into the FSCM Online Application as a Payables User
     3.- Navigate to: Accounts Payable > Vouchers > Add/Update > Delete Voucher
     4.- Perform a search among eligible Voucher transactions, and select to open one
     5.- Perform any activity on the Delete Voucher page
     6.- Upon saving, the system throws an Error Message that kicks out the User from the session

ERROR MESSAGE:

     " The requested URL was rejected. Please consult with your administrator.
       Your support ID is: 12492078484146428319 "

ACTUAL RESULT:

Functional Users are unable to complete the desired tasks on the selected transactions, and at the same time, are being kicked out of the PeopleSoft session, forcing them to re-login.

EXPECTED BEHAVIOR:

PeopleSoft Enterprise FSCM systems should not kick out the User out of their session, as long as the login credentials are correct.

 

Cause

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In this Document
Symptoms
Cause
Solution

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