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EMM: Error When Clicking On Service Request In My Service Requests (Fluid) (Doc ID 2357327.1)

Last updated on JUNE 17, 2022

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.


After creating a Service Request in the Employee Self Service menu in Classic, then attempting to bring it up for display in Fluid, an abend occurs.

Error Message
Class Row method GetRecord record WM_WO_INCSR_WRK is invalid.

This error can be replicated by performing the following steps:

1) Logon to Classic Home.
2) Navigate to Employee Self Service.
3) Create a Service request.
4) Logout and log back on.
5) Select the My Service Request Tile.
6) Click on the Request ID for the Service request just created above.

Business Impact
The Service Request cannot be worked in Fluid.




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