EMM: Error When Clicking On Service Request In My Service Requests (Fluid)

(Doc ID 2357327.1)

Last updated on FEBRUARY 05, 2018

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

After creating a Service Request in the Employee Self Service menu in Classic, then attempting to bring it up for display in Fluid, an abend occurs.

Error Message
----------------------
Class Row method GetRecord record WM_WO_INCSR_WRK is invalid.

Steps
--------------
This error can be replicated by performing the following steps:

1) Logon to Classic Home.
2) Navigate to Employee Self Service.
3) Create a Service request.
4) Logout and log back on.
5) Select the My Service Request Tile.
6) Click on the Request ID for the Service request just created above.

Business Impact
------------------------
The Service Request cannot be worked in Fluid.

Cause

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