EMM: Error When Clicking On Service Request In My Service Requests (Fluid)
(Doc ID 2357327.1)
Last updated on JUNE 17, 2022
Applies to:
PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
After creating a Service Request in the Employee Self Service menu in Classic, then attempting to bring it up for display in Fluid, an abend occurs.
Error Message
----------------------
Class Row method GetRecord record WM_WO_INCSR_WRK is invalid.
Steps
--------------
This error can be replicated by performing the following steps:
1) Logon to Classic Home.
2) Navigate to Employee Self Service.
3) Create a Service request.
4) Logout and log back on.
5) Select the My Service Request Tile.
6) Click on the Request ID for the Service request just created above.
Business Impact
------------------------
The Service Request cannot be worked in Fluid.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |