EMM: Error When Clicking On Service Request In My Service Requests (Fluid) (Doc ID 2357327.1)

Last updated on MARCH 31, 2021

Applies to:

Symptoms

After creating a Service Request in the Employee Self Service menu in Classic, then attempting to bring it up for display in Fluid, an abend occurs.

Error Message
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Class Row method GetRecord record WM_WO_INCSR_WRK is invalid.

Steps
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This error can be replicated by performing the following steps:

1) Logon to Classic Home.
2) Navigate to Employee Self Service.
3) Create a Service request.
4) Logout and log back on.
5) Select the My Service Request Tile.
6) Click on the Request ID for the Service request just created above.

Business Impact
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The Service Request cannot be worked in Fluid.

Changes

Cause

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