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E-PPR: Manager Timesheet Kicks The User Off The System, After Managers Search For An Employee And Click On Any Employee Link. (Doc ID 2357878.1)

Last updated on FEBRUARY 06, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

 

On : PT 8.55, Component Processing

PT8.55.19

PT8.56.03

 

Use case #1: Manager Timesheet kicks the user off the system, after managers search for an employee and click on any employee link.

The issue can be reproduced at will with the following steps:

1. Navigate to Manager Self Service > Time Management > Report Time > Timesheet

2. Search for an Employee

2. In Time Summary tab of Employees for <manager> grid, the link under Last Name column should take the user to the Timesheet. Click on the Link.

3. User is kicked off the system.

 

The following error messages are observed on Combined PeopleCode and SQL trace file:

Caught Exception: Page TL_RPTD_ELP Not Found (18137,7200) HCSC_FOLDER_TABS.FolderTabs.OnExecute Name:GetNameTabSetPairs PCPC:9008 Statement:157

Called from:HCSC_FOLDER_TABS.FolderTabs.OnExecute Name:GetTabSet Statement:163

Called from:HCSC_FOLDER_TABS.FolderTabs.OnExecute Name:AddTabSet Statement:67

Called from:HCSC_FOLDER_TABS.FolderTabs.OnExecute Name:mDynamicSetupData Statement:361

Called from:HCSC_FOLDER_TABS.FolderTabs.OnExecute Name:DynamicSetupData Statement:276

Called from:FUNCLIB_TL_CP.TA

 

Caught Exception: Page TL_RPTD_PCH Not Found (18137,7200) HCSC_FOLDER_TABS.FolderTabs.OnExecute Name:GetNameTabSetPairs PCPC:9008 Statement:157

Called from:HCSC_FOLDER_TABS.FolderTabs.OnExecute Name:GetTabSet Statement:163

Called from:HCSC_FOLDER_TABS.FolderTabs.OnExecute Name:AddTabSet Statement:67

Called from:HCSC_FOLDER_TABS.FolderTabs.OnExecute Name:mDynamicSetupData Statement:361

Called from:HCSC_FOLDER_TABS.FolderTabs.OnExecute Name:DynamicSetupData Statement:276

Called from:FUNCLIB_TL_CP.TA

 

Use case #2:

The issue can be reproduced at will with the following steps:

1. Navigate to Manager Self Service > My Team

2. For any Employee listed, click on the Related actions button

3. Select Job and Personal Information > View Employee Personal Info

4. User is kicked off the system.

 

Crash Dump files indicate the issue is on:

Unix:

GenFormatField () from /apps/psoft/hrdev92/ps_home/bin/libpssys.so

CRTFieldOccurs::FormatField(wchar_t const*, wchar_t*, unsigned long) () from /apps/psoft/hrdev92/ps_home/bin/libpspnlrt.so

CRTFieldOccurs::FetchFormattedValue() () from /apps/psoft/hrdev92/ps_home/bin/libpspnlrt.so

 

Windows:

pssys!GenFormatField+0x3f5

pspnlrt!CRTFieldOccurs::FormatField+0x80

pspnlrt!CRTFieldOccurs::FetchFormattedValue+0x2eb

 



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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