E-SEC: MSS Fluid Homepage Employee Snapshot Authorization Error (40,20) when user trying to see employee snapshot

(Doc ID 2358894.1)

Last updated on FEBRUARY 08, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.


When configuring manage Self Service dashboard on Fluid Homepage and trying to access the link to Employee Snapshot the user gets an error and cannot access the page.

The user has been granted manager access to the Employee Snapshot tile. Once managers click on the tile from MSS homepage, they are presented a list of their direct reports, if manager clicks in one of the employee's listed an error occurs.

The user has the following Permission lists granted via roles: PTPT1300, PTPT1600, PTPT4200 which are the Permission Lists from the Portal Administrator role, however, the error persists. Error is not generated when test user profile if granted access to the delivered role Portal Administrator.

"You are not authorized to access this component. (40,20)"

The issue can be reproduced at will with the following steps:
1. user logs in
2. Clicks on manager self service
3. Clicks on user's name returned in list

The issue has the following business impact:
Due to this issue, users cannot access page without error




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