E-PUM: SetupPTClient Fails With Error "PTCDPK-31001: setupptclient:Update Manager folders or files missing for PeopleTools Client Deployment" (Doc ID 2358987.1)

Last updated on OCTOBER 15, 2021

Applies to:

Symptoms

On : 8.56 version, Updates and Fixes

After installing HCM PUM 25 using Native OS DPK on Windows 2016 executing SetupPTClient.bat fails with the following error.


ERROR
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D:\psoft\pt\tools_client>SetupPTClient.bat -d D
****** SetupPTClient started at 11:17:55.57 ******
"PTCDPK-31001: setupptclient:Update Manager folders or files missing for PeopleTools Client Deployment"
"Please refer to Prerequisites: section in readme.txt before running SetupPTClient for Update Manager."
Usage:
Please Run SetupPTClient.bat [-t] [-l] [-d LETTER_OF_DRIVE]
For Update Manager, run SetupPTClient.bat
For PeopleTools only Upgrade or Patch, run SetupPTClient.bat -t
For enabling DEBUG logging, add -l to the end

STEPS
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The issue can be reproduced at will with the following steps:
1. Install HCM PUM 25 on Windows 2016
2. Execute SetupPTClient.bat
3. Observe the error reported

Changes

Cause

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