EGL9.2: Approver Information [Phone, Mobile & Email Details] Are Not Displayed For Journal Approval

(Doc ID 2360981.1)

Last updated on FEBRUARY 14, 2018

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue:
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Approver Information [ phone , mobile and email info] are not displayed upon selecting on any approver name in approval chain for Journal approval.

Steps to Replicate:
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1. Log in as approver. On fluid home page click on 'Approvals' tile
2. Click on any journal pending approval
3. Click on ‘Approval Chain’
4. Click on any approver's name to see approver information

Please see replication screenshots for more details.

Actual Behavior:
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Phone, Mobile no & email information for approver is not displayed.


Expected Behavior:
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Phone, Mobile no & email information for approver should be displayed.

Cause

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