My Oracle Support Banner

E-PORTAL: Workcenter Page Freezes When Double Modal Windows are Called (Doc ID 2361214.1)

Last updated on FEBRUARY 14, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Copy Journal popup window in GL workcenter is grayed out and didn't go after copy journal is completed , need to click on 'Home' button to go back to previous window

EXPECTED BEHAVIOR
-----------------------
Copy Journal popup window should be closed once journal is copied

STEPS
-----------------------
The issue can be reproduced at will in a DEMO environment with the following steps:
1. Navigate to General Ledger -> GL Workcenter
2. Click on the left side for "Journals ready to post"
3. Click on Journal ID: 0000000262
4. New modal window will pop up
5. Click on the dropdown for "Process" and click to "Copy Journal"
6. Click "Process"
7. Another new modal window will pop up
8. Click "OK"
9. Issue replicated



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.