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E-DPK: Installation of HCM 9.2 Image 25 on Windows 2012 R2 Fails at "Deploying Oracle Database Server" and Log Shows "Puppet apply of [pt_profile::pt_oracleserver] failed" (Doc ID 2361301.1)

Last updated on DECEMBER 06, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, Updates and Fixes

Installation of HCM 9.2 Image 25 on Windows 2012 R2 (on VMWare) failed at "Deploying Oracle Database Server", the {BASE_DIR}\db\oracle-server\12.1.0.2\ folder is incomplete, and the log shows the following failure:

ERROR
-----------------------

2018-02-08 16:11:32 -0500 Puppet (debug): Processing report from xxxxxxxxxxxx.xxxxx.xxxxxx with processor Puppet::Reports::Store
2018-02-08T16:11:32Eastern Standard Time psftutils.py ERROR : Execution of Puppet command returned code [6]
2018-02-08T16:11:32Eastern Standard Time psftutils.py DEBUG : Leaving apply_puppet_profile_sync
2018-02-08T16:11:32Eastern Standard Time psft_environment.py DEBUG : Puppet apply of [pt_profile::pt_oracleserver] failed
2018-02-08T16:11:32Eastern Standard Time psftutils.py DEBUG : Script execution ended at [2018-02-08:16:11:32]
2018-02-08T16:11:32Eastern Standard Time psftutils.py DEBUG : Script execution status [Failed], time taken [00:26:20]

------------------------------------------------

Another variation of the failure can be as follows:

FSCM PUM 31 Setup on Windows 2012 R2 failed at the step "Setting up Process Scheduler Server Domain", and the log file psft_dpk_setup.log shows the following failure:

ERROR
-----------------------
2019-06-06T21:27:29Central Daylight Time psftutils.py    DEBUG : Leaving retrieve_hiera
2019-06-06T21:27:29Central Daylight Time psft_environment.py DEBUG : Configured Process Scheduler Domain ['PRCSDOM']
2019-06-06T21:27:29Central Daylight Time psftutils.py    DEBUG : Script execution ended at [2019-06-06:21:27:29]
2019-06-06T21:27:29Central Daylight Time psftutils.py    DEBUG : Script execution status [Failed], time taken [05:45:41]


STEPS
-----------------------

The issue can be reproduced at will with the following steps:
1. Perform a cleanup of HCM PUM 24
2. Setup HCM PUM 25

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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