New CRM ER HelpDesk Functionality....Why Is there No Delete Available for 'Assignees'?
Last updated on FEBRUARY 14, 2018
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.
With CRM PUM 14, new ER Help Desk functionality was introduced. This question is specific to the new 'Case Assignment and Access' section on the Case page. Delivered functionality provides a button to 'Add new Assignee' but does not provide a way to delete an assignee once they've been added and the record saved. How to delete an Assignee?
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