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New CRM ER HelpDesk Functionality....Why Is there No Delete Available for 'Assignees'? (Doc ID 2361431.1)

Last updated on MARCH 05, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

With CRM PUM 14, new ER Help Desk functionality was introduced.  This question is specific to the new 'Case Assignment and Access' section on the Case page.  Delivered functionality provides a button to 'Add new Assignee' but does not provide a way to delete an assignee once they've been added and the record saved.  How to delete an Assignee?
 

Solution

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Goal
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