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Email Link in Approval Routing Notification Leads to Error (18060,1707) After the Transaction is Approved. (Doc ID 2361938.1)

Last updated on JANUARY 04, 2021

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Issue: Email Link in Approval Routing Notification Leads to Errored page after the Transaction is Approved

1) When a Requisition routes to an approval stage with multiple approvers, all of the approvers in the pool receive a notification that a requisition was routed to them for approval.
2) For our issue let's say three buyers are in the approval pool, buyer one receives the email, clicks the delivered link included inside of the email and is brought directly into the fluid approval page for that specific requisition, they approve it and continue on with their day.
3) Buyer 2 later in the same day sees the email for that routing that was sent, clicks the link and receives an error page with message: You are not authorized to access this transaction. (18060,1707)
4) As an implementer this makes sense to me because this requisition is now either approved or routed to someone else on a different stage, so this user shouldn't see the Req in the fluid approvals page that Buyer one saw, but to an end user this is both confusing and concerning.



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