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PO_PO_EMAIL Fails At PO_PO_EMAIL.Section2.Step01 -- Fetching Array Element 2: Index Is Not In Range (Doc ID 2363918.1)

Last updated on APRIL 23, 2018

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 PUM-22, Purchase Orders

PO_PO_EMAIL Fails at PO_PO_EMAIL.Section2.Step01 -- Fetching array element 2: index is not in range

PO_PO_EMAIL process is failing.
 

ERROR
-----------------------

Fetching array element 2: index is not in range 1 to 1. (180,252) PT_MCF_MAIL.MCFOutboundEmail.OnExecute Name:GetErrorMsgParam PCPC:7096 Statement:180
Called from:PO_PO_EMAIL.Section2.GBL.default.1900-01-01.Step01.OnExecute Statement:90
2018-02-21-09.49.24.631863 DoStepActions [1956] Exception logged: RC=100.

Process 1489653 ABENDED at Step PO_PO_EMAIL.Section2.Step01 (PeopleCode) -- RC = 24 (108,524)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a PO with Attachments
2. Dispatch PO

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Dispatch Purchase Orders to Vendor's through email.

Changes

 

Cause

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