E-PORTAL : 8.56 Single Signon/Unified Navigation not working in LB environments

(Doc ID 2364547.1)

Last updated on MAY 17, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

When single signon and Unified Navigation is configured between Interaction Hub and content providers like HCM in a Load Balanced environment , when users navigate from  Interaction Hub to a content provider link, they get logged out 

For the same setup when not using the load balancer everything works correctly.


Changes

 

Cause

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