E-ES: Case Solution Search in CRM Errors but Global search is Returning Results (Doc ID 2364571.1)

Last updated on NOVEMBER 15, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

When the user is trying to search a solution using keywords, in HR HelpDesk page, the following message is shown:

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.