EAR9.2:Functionality Issue In Customer Conversations

(Doc ID 2365600.1)

Last updated on FEBRUARY 25, 2018

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

The conversation details of the customer can be added in customer conversation page(CONVER_DATA1_SS). This is a historical record of the communication relationship with the customer and will have all the relevant information and contact details that are used on a regular basis. So it's important that the data shouldn’t be lost.
If user clicks on 'Delete Entry' by mistake then it will completely wipe out the entire details of conversation entries. There is no dialog box or warning etc. before deletion.
 

Solution

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