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Query Engine returns error (228, 118) When Trying To View Certificate Of Completion (Doc ID 2366686.1)

Last updated on MARCH 26, 2018

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When users attempt to print their course completion certificates, the following error occurs:

ERROR
-----------------------

"Query Engine returns error (228, 118)"


STEPS
-----------------------

The issue can be reproduced at will with the following steps:
1. Go to Self Service
2. Then Learning
3. My Learning and search for All learning, any status
4. Find a completed course.
5. Print the completion certificate
6. Error shows

 

Cause

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