ECRM - Solution Search Results Orient To The Bottom Of The Page

(Doc ID 2366771.1)

Last updated on MAY 03, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE

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When users search for the longer solutions, the solution is then opening and auto orienting to the bottom of the solution. The user then has to scroll to the top of the solution.

The sequence of events:
1) Log in as VP1/VP1
2) Navigate to Main Menu > Employee Self Service > Help Desk > Search Solutions
3) Search for "Benefit"
4) Open the Solution “Steps to complete Form 941”
5) Notice that focus of Solution goes to the bottom of the page. ( By pressing Cntrl + you may increase font size, so it will look bigger in case if it feed in your screen)

Expected Behavior:
Control of the Solution should stay at start of the page


Changes

 

Cause

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