E-PORTAL : Cookie issue with previous guest account and Error in Service Homepage " on login page

(Doc ID 2367294.1)

Last updated on MARCH 09, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 to 8.56 [Release 8.4]
Information in this document applies to any platform.

Symptoms

On PeopleTools version : 8.56 ( Interaction Hub)

Problem Description
----------------------
Getting error message saying ' Error has occurred' Error in Service Homepage " on login page , in Interaction Hub environment with People Tools 8.56

Note : Guest user login works fine.

Error Message
----------------
1) Error on Login page : Error has occurred' Error in Service Homepage "
2) Error in Application Log : HomepageTemplate](1) Error in service HomepageT, CREF with URL can not be found: HomepageTemplate](1) (NET.346): Failed to execute HomepageTemplate request



Changes

 I-Hub , People Tools is upgraded to 8.56

Cause

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