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E-PORTAL : Cookie issue with previous guest account and Error in Service Homepage " on login page (Doc ID 2367294.1)

Last updated on APRIL 25, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 to 8.56 [Release 8.4]
Information in this document applies to any platform.


On PeopleTools version : 8.56 ( Interaction Hub)

Problem Description
Getting error message saying ' Error has occurred' Error in Service Homepage " on login page , in Interaction Hub environment with People Tools 8.56

Note : Guest user login works fine.

Error Message
1) Error on Login page : Error has occurred' Error in Service Homepage "
2) Error in Application Log : HomepageTemplate](1) Error in service HomepageT, CREF with URL can not be found: HomepageTemplate](1) (NET.346): Failed to execute HomepageTemplate request


 I-Hub , People Tools is upgraded to 8.56


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