E-CA: Change Assistant Failing With Error Psreleaseinfo.exe Could Not Be Executed

(Doc ID 2367519.1)

Last updated on MARCH 05, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On :  8.56 version, Change Assistant is failing with the error, psreleaseinfo.exe.

While trying to enter the information for the Target database for a  PeopleTools 8.56 upgrade the following error is received: 'psreleaseinfo.exe could not be executed'.  

ERROR
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'psreleaseinfo.exe could not be executed'



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter the information for the Target database in Change Assistant 8.56 for a PeopleTools 8.56 upgrade.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter the information for the Target database for a PeopleTools 8.56 upgrade.

Cause

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