Absence Cancellation Approval Does Not Route, And Trace Reveals Error: Class HGA_CAN_UTILITIES:UserUtilities was not found

(Doc ID 2369548.1)

Last updated on MARCH 05, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 8.54.33 version, Approval Framework Workflow (AWE) HCM 9.2 pi 20

The AbsenceCancelation workflow, where a Employee is requesting approval of cancellation is not working, The workflow is showing status of 'Initiated' and "Not Routed" while providing details of the person it should be routed to.

ERROR
-----------------------



The issue can be reproduced at will with the following steps:
1. Employee Submits Absence Request.
2. Manager Approves Absence Request.
3. Employee Cancels the Approved Absence Request.
4. Manager does not receive Approval for Cancellation of Approved Absence Request.



Cause

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