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E-MCF: Customer Chat is Not Disconnecting (or being Notified) When Agent is Disconnected from Chat (Doc ID 2370104.1)

Last updated on MARCH 06, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Sample Environment
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PeopleTools 8.55.16
CRM 9.2 with IMAGE 13
Test environment

Issue:

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Agent is in a chat conversation (with an employee/customer) and disconnects from UAD toolbar. Agent tries to re-open the chat window to continue the conversation but it is not possible.
Moreover, the employee is not informed that agent got disconnected.

Expected behavior
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If chat ends up in halfway state where one side can talk and the other can't, the expectation is that chat should either end with notification or be re-connectable.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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