My Oracle Support Banner

Unable To Use Delivered "History Email " Template (Doc ID 2371272.1)

Last updated on AUGUST 03, 2020

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 and later
Information in this document applies to any platform.


Why are we getting the below error , when tried to use Template: ‘Email History Model 1’

Error Message
 Template ID: 67 Name: Email History - Model 1 Channel: Email
 Term ID: 15001975215112649740672001963 Term Name: History Email Last Name
  User Preferred Name: History Email Last Name
 Email ID 0 not found in the database (17834,8004)
 ERMS.InboundEmail.IBEMGet.OnExecute Name:IBEMGet PCPC:1264 Statement:27
 Called from:RB_EMAIL_AAF_DL.TermImpl.Email.OnExecu (0,0)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.