Unable To Use Delivered "History Email " Template

(Doc ID 2371272.1)

Last updated on MARCH 08, 2018

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 and later
Information in this document applies to any platform.

Goal

Why are we getting the below error , when tried to use Template: ‘Email History Model 1’


Error Message
 Template ID: 67 Name: Email History - Model 1 Channel: Email
 (17834,6289)
 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 Term ID: 15001975215112649740672001963 Term Name: History Email Last Name
  User Preferred Name: History Email Last Name
 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 Email ID 0 not found in the database (17834,8004)
 ERMS.InboundEmail.IBEMGet.OnExecute Name:IBEMGet PCPC:1264 Statement:27
 Called from:RB_EMAIL_AAF_DL.TermImpl.Email.OnExecu (0,0)
 

Solution

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