E-CA: How to Uninstall PeopleTools 8.56 Change Assistant

(Doc ID 2371844.1)

Last updated on APRIL 26, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, Change Assistant

ACTUAL BEHAVIOR
---------------
Uninstall PeopleTools 8.56 CA

When performing an uninstall of Change Assistant (CA) for PeopleTools 8.56.04 (non DPK) using the silentinstall.bat script, the Change Assistant folder is not removed.

EXPECTED BEHAVIOR
-----------------------
When performing an uninstall of CA for PeopleTools 8.56.04 (non DPK) using the silentinstall.bat script, the Change Assistant folder should be removed and Change Assistant should be completely removed.

STEPS
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The issue can be reproduced at will with the following steps:
1. Uninstall CA by Running:   D:\<PS_HOME>\setup\PsCA\silentInstall.bat "C:\Program File\PeopleSoft\Change Assistant" UNINSTALL NOBACKUP
2. The silentInstall.bat does not remove the C:\Program File\PeopleSoft\Change Assistant

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successful and confidently remove Change Assistant 8.56.04

Changes

 

Cause

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