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EMM: Department Information Not Present When Work Order Is Reviewed From The Technician Workbench (Doc ID 2372685.1)

Last updated on OCTOBER 19, 2019

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
Department Information not present when Work Order is reviewed from the Technician Workbench

When Work order is created for an asset then Custodian Department from Asset is not displaying when Work Order is reviewed from the technician workbench. This is only happening when the AM BU and WO BU is different.


EXPECTED BEHAVIOR
-----------------------
Wo should have Dept information

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Pick an Asset for which Custodian Department is setup.
2) Create Work Order (WO) for the asset selected in the previos step.
3) Create WO for different BU than Asset BU.
4) open this WO from the Technician Workbench
5) Go to the asset tab and review the Dept Information.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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