My Oracle Support Banner

EMM: Department Information Not Present When Work Order Is Reviewed From The Technician Workbench (Doc ID 2372685.1)

Last updated on FEBRUARY 08, 2019

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Work Order

ACTUAL BEHAVIOR
---------------
Department Information not present when Work Order is reviewed from the Technician Workbench

When Work order is created for an asset then Custodian Department from Asset is not displaying when Work Order is reviewed from the technician workbench. This is only happening when the AM BU and WO BU is different.

Steps to recreate the issue is present in the attachment document (Custodian Dept not displaying in the Technician Workbench_Steps.docx)
 

EXPECTED BEHAVIOR
-----------------------
Wo should have Dept information

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Pick an Asset for which Custodian Department is setup.
2) Create Work Order (WO) for the asset selected in the previos step.
3) Create WO for different BU than Asset BU.
4) open this WO from the Technician Workbench
5) Go to the asset tab and review the Dept Information.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have WO with Dept information.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.