EMM: Department Information Not Present When Work Order Is Reviewed From The Technician Workbench

(Doc ID 2372685.1)

Last updated on MARCH 12, 2018

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Work Order

ACTUAL BEHAVIOR
---------------
Department Information not present when Work Order is reviewed from the Technician Workbench

When Work order is created for an asset then Custodian Department from Asset is not displaying when Work Order is reviewed from the technician workbench. This is only happening when the AM BU and WO BU is different.

Steps to recreate the issue is present in the attachment document (Custodian Dept not displaying in the Technician Workbench_Steps.docx)
 

EXPECTED BEHAVIOR
-----------------------
Wo should have Dept information

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Pick an Asset for which Custodian Department is setup.
2) Create Work Order (WO) for the asset selected in the previos step.
3) Create WO for different BU than Asset BU.
4) open this WO from the Technician Workbench
5) Go to the asset tab and review the Dept Information.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have WO with Dept information.

Cause

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