Lost File Name After Execute Document? Can't Sign & Upload

(Doc ID 2373111.1)

Last updated on APRIL 08, 2018

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Occasionally we've had end users make the mistake of dispatching & executing a contract document before the final signature is applied. On those occasions I have attempted to use the Reset to Dispatch button to revert from Executed back to Dispatched status. That brings the Sign Document or Sign Document (on Behalf) button back on Document Management page, but we are unable to upload the newly signed contract document. We are given the message:

The signed file must have the same file name as the certified file "".
Cannot upload selected file as signed document.

The file we are uploading does contain the proper file name, matching the file name of the document that opens. However, in the database the file name must be wiped out, as that error message shows a null/blank file name.

On our installation options, we have chosen the Document Retention Option of Keep Only Executed Versions.

Something is occurring when we click Execute which eliminates the file name in wherever the PSFT process checks to ensure the file name matches.

Cause

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