CRM 9.2 - OVERLAP MISSALIGNMENT AUDIT HISTORY - BY

(Doc ID 2373484.1)

Last updated on MARCH 14, 2018

Applies to:

PeopleSoft Enterprise CRM Partner Service - Version 9.1 and later
Information in this document applies to any platform.

Symptoms


CRM 9.2

PeopleTools 8.56

Problem statement
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When an user is doing an update in company details and that user has a long ID, his ID overlaps in Audit History with other name.

Actual behavior
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Overlap between user's ID who modified the company details and other name present in Audit History section.

Expected behavior
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Alignment should be automatically done.

Steps
--------
1. Modify some details for a company.
2. Check the audit history section from Customers CRM - Search Company - choose a company.
3. Notice the misalignment / the overlap.

Business impact
---------------------
Visual impact.

Cause

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