E-PIA: Page Personalization with Tabbing Order is Not Working

(Doc ID 2373512.1)

Last updated on MARCH 14, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Unable to save Personalized Tab Order on the SEVIS I-20 Form Page. Users have found that they are not able to set the tab order on the SEVIS I-20 Form page (I20_FORM) at Main Menu > Campus Community > SEVIS > I-20 Forms. The page will save any tab order we select up to the Level of Education question. It goes to the Level of Education question whether we have selected it or not and then will go to each field after that according to default (?) settings whether we have included it in the tab order or not. .

EXPECTED BEHAVIOR
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The Personalized Tab Order works as expected on the SEVIS I-20 Form page (I20_FORM).

STEPS
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The issue can be reproduced at will with the following steps:

1. Go to Campus Community > SEVIS > I-20Forms > I-20 Form.
2. Retrieve an existing ID.
3. Select Personalize Page link (top right of screen).
4. Select Clear Tabbing Order button.
5. Set tabbing order from 1 to 44 with lowest number at top-left and highest number at bottom-right.
6. Test tabbing order.
7. Notice that the tabbing order is not working the way it was expected to

Cause

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