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E-PG : Case Arrival Vs Closure Pivot, Type filter Not Appearing Normally. (Doc ID 2374443.1)

Last updated on MARCH 21, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 to 8.55 [Release 8.4]
Information in this document applies to any platform.

Symptoms

In Arrival Vs Closure report, by clicking on ‘Type’, The Type options does not show any value in the left side menu initially. Clicking on any other option from the left side menu, then the type value gets displayed.


Replication steps
-----------------------
The issue can be reproduced at will with the following steps:

Step1: Login into application as agent or manager
Step2: Select HRHD Agent dashboard
Step3: Click on Arrival Vs Closure report
Step4: Click on results bar in results page then select drill down option then select type then see that type option in left side pane.


Cause

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