Case Information Page Layout Gets Messed Up For Closed Cases

(Doc ID 2374490.1)

Last updated on APRIL 23, 2018

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

ACTUAL BEHAVIOR
---------------
Case page fields are displaced when it is closed - Case information section

EXPECTED BEHAVIOR
-----------------------
The Case page fields should not get displaced

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to HelpDesk > Add Case (First one in the list for the ITHD vertical)
2. Check one of the checkboxes for one of the solutions that are returned and click on the Solve button
3. Save the case




Changes

 

Cause

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