Wrong Message when Wrong file extension added to Case

(Doc ID 2374491.1)

Last updated on MARCH 15, 2018

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 and later
Information in this document applies to any platform.


On : 9.2 version, Other

When attempting to add Attachment with extension not allowed,
the following error occurs.

Addattachment failed (137,2)
An error occurred when attempting to upload the file that you selected. This may be because the file's name contains a character we treat as invalid (* : " < > ? ) If so, please appropriately rename your file and try again

The issue can be reproduced at will with the following steps:
1. Open Self service IT Helpdesk Case
2. Try adding attachment, which is not allowed


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