EAP: Users With Authority Approve Suppliers But PeopleSoft Approval Framework Not Activated

(Doc ID 2374765.1)

Last updated on MARCH 16, 2018

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

 

ISSUE:
 
We recently update our PeopleSoft FSCM Environment from FSCM 9.2.5 to FSCM 9.2.21 and updated our PeopleTools to version 8.55
Prior to this update when a user that was authorized to approve Supplier Updates approved a supplier, they would still have to go to the Approver Supplier Page to Approve changes to a Supplier. Main Menu > Suppliers > Supplier Information > Approve > Approve Supplier.
This would trigger PeopleSoft Approval Framework for workflow processing to notify the Requester that the Supplier has been approved and is ready for processing.
Since the update, when users with authority to enter and approve suppliers create or update a supplier as Approved, the system automatically creates the supplier as Approved and does not place the new supplier into PeopleSoft Approval Framework for workflow processing. So the requester never receives notification that the Supplier has been approved and is ready for processing.

We are looking for a simple method for initiating the PeopleSoft Approval Framework for workflow processing to notify the Requester that the Supplier has been approved and is ready for processing when a user that was authorized to approve Supplier Updates approves and saves a supplier and the system automatically creates the supplier as Approved.

 


STEPS:
 
1. Check the setup for the following
  Transaction Registry
  Transactions Configuration
  Approval Process Setup

2. RSTARR does have the role of SYSTEM ADMINISTRATOR
VP2 – Profile - email
User Preferences – VP2 does not have access to approve vouchers
RSTARR does have access to approve vouchers

3. Login as VP2
  
  Create a Supplier
Approval History shows as
User Profile for Rhonda Starr
Login as Rhonda – RSTARR/123
Rhonda’s worklist shows the Supplier – VENDOR1

4. select created_by_user, entered_by, last_modified_date,a.*
  from ps_vendor a
  where vendor_id = 'VENDOR1'

created_by_user = VP2
entered_by = VP2


5.Ronda has received the email.

6. Rhonda does have the access to Approve Supplier
After logging in as Rhonda – Open the supplier page

The supplier status shows as Unapproved
Without making any changes – save the page

The supplier status shows as Approved
The entered by changed from VP2 to Rhonda

Since Rhonda saved the supplier – the entered_by changed to Rhonda and now the workflow shows that Rhonda is the requestor and approver
From and To is the same – which in this case is Rhonda

The requestor was VP2 who was suppose to receive the email.

The issue happens when the approver approves the Supplier through the Supplier > Add/Update page.

It works fine when the other Page is used

Supplier -> Approve Page

Cause

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