E-IH:Portal Interaction Hub Displays In URL H/undefined When Logout

(Doc ID 2374985.1)

Last updated on JUNE 01, 2018

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On :  9.1 version, General

Portal Interaction Hub displays in URL h/undefined when logout  

ERROR
-----------------------
<> <[ServletContext@972517484[app:peoplesoft module:/ path:null spec-version:3.0]] Servlet failed with an IOException.
java.io.IOException: Connection reset by peer


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Portal Administration -> Branding -> Assign Themes
Use: Portal Default Theme ID : PAPPBR_THEME_PT_SWAN
2. Run update PS_EPPPR_FEATURE SET EPPFR_ACTIVE_FLAG = 'I' where EPPFR_PACK = 'REV3'
3. PeopleTools Portal Branding Branding System Options and change Default Branding Theme to PAPPBR_THEME_TANGERINE and Package name to be EPPBR_BRANDING, Application Class ID to be RoleBasedBranding.
4. Login in IE 11 and click F12.
5. Go to Network tab and click Green button
6. Click logout link.
7. It shows /psp/ps/EMPLOYEE/EMPL/h/undefined in the network trace.


Changes

 

Cause

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