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IB Errors in Creating POI Using 'Other' Relationship (Doc ID 2378299.1)

Last updated on JULY 10, 2020

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.


On : 9.2 version, Campus Community Integrations & Interfaces

Receiving IB errors when Creating POI using 'Other' Relationship

We are receiving errors in CS environment with PERSON_BASIC_SYNC when we try to add POI data after adding POI in Add a Person ~ Organizational Relationships.
Initially when adding POI, PERSON_BASIC_SYNC is flowing the data from HR to CS and it is sent successfully but after adding the POI data in Job component,PERSON_BASIC_SYNC is republished and then ending with error in CS
We tried changing the Handler from "PersonBasicSyncNOCI" to "PersonBasicSync" in Campus side but no luck
We are facing other issues.

Error Message on IB Monitor:
Incoming message was published from PERSONAL_DATA (14165,22) (0,0)
For debugging and informational purposes, the name of the originating process or component that published this message is specified. (0,0)
Updating Existing Person: 'xxxxxxxxxx' (14165,8) (0,0)
About to update the specified person's data. (0,0)
POI_TYPE is blank. Defaulting it to 00000 (14165,4) (0,0)
The incoming person of interest type field is blank, so the value that will be passed into HCR Person Services will use the specified default value. (0,0)
Invalid value -- press the prompt button or hyperlink for a list of valid values (15,11)
Error changing value. {Incoming message was published from PERSONAL_DATA (14165,22) (0,0)}
An error occurred while changing the value of the field.
Generic Service Error (18137,9) HCR_PERSON_SERVICES.Person.SetPerson_v1_1.implSetPerson.OnExecute Name:Save PCPC:33508 Statement:392 Called from:HCR_PERSON_SERVICES.Person.SetPerson_v1_1.implSetPerson.OnExecute Name:DoService Statement:363 Called
Additional Information
Attempt to call abstract method/property OnError of object class PS_PT:Integration:INotificationHandler. (180,845)

The issue can be reproduced at will with the following steps:
1. Setup PERSON_BASIC_SYNC service operation between HRMS 9.2 and CS 9.2
2. Login to HR 9.2, navigate to Workforce Administration - Job Information - Other Payee
3. Search for an Emplid and enter Person of Interest Type as 'Other Payee'. Add a Relationship.
4. Notice that the PERSON_BASIC_SYNC service operation goes to Done status in HR 9.2
5. In CS 9.2, the service operation goes to error.

The issue has the following business impact:
Due to this issue, users cannot sync the person data consistently


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