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E-WF: After Upgrade To PT 8.55.21 Or PT 8.56, The psmail Program No Longer Sends Email To CC And BCC Recipients. (Doc ID 2378764.1)

Last updated on MARCH 26, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 to 8.56 [Release 8.4]
Information in this document applies to any platform.

Symptoms

On : PT 8.55.20 and higher, Using PSMAIL embedded in SQR


The psmail program is no longer  sending email to CC/BCC after upgrade to PT 8.55.20 and PT 8.56.00

The psmail should email to CC/BCC recipients as it did in PT 8.55.19 and below.


The issue can be reproduced at will with the following steps:

1. Trigger a custom process configured to send email.
2. Process runs to success but email is received only in To list.
3. CC/ BCC recipients are ignored


Cause

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